Behavior in Organisations by Jerald Greenberg

Question: Organizational Case StudyAn effective way for students to learn about organizational behavior is by analyzing the management activities of a real organization. This project is designed to create such an opportunity. Each student will write an individual case study describing an organizational situation from the perspective of a research analyst. The case may be derived from personal experiences in the workplace, or observations of other organizations with which you interact. The case should be written in APA format and consist of: a) Background information about the organization, its personnel and leadership b) Full description of the organizational behavior or situation c) An explanation for why and from whos perspective it is viewed as problematic d) An analysis of the factors that may be contributing to the situation. Answer: Organizational Case Study Background Information about the Organization, Personnel and Leadership Jawed Habib is one of the leading hair and beauty salon chains in India. The company is said to have 550 outlets all across 24 states of the country. The company is internationally located in London and Singapore. The company is implemented the latest technologies regarding the science of hair follicles and thereby have a huge market growth in India, followed by its international markets. The company is accustomed to a unique mission, to organise the hair industry in India and bring it at par with global standards by imparting training and regularly upgrading skills to benefit people connected to Hair. With this mission and goal, the company currently is accustomed to 1000+ active employees, along with 6000+ indirect employees (working in the franchise outlets of Jawed Habib, such as HairXpresso, etc.). With these assets, the company is targeted in establishing a well-networked market in European states and the United States of America. The company is entitled to Jawed Habib, who is considered as the most renowned hair designer in India. Habib along with his three generation was continuously involved in the business of hair science and thus, was successful in delivering the most innovative and secret formulations for the company. Apart from gaining knowledge regarding the context, Jawed Habib was found to be highly influenced in conducting practical training sessions for the employees and thereby curved the best outcomes from them. Jawed Habib as a leader is stated to be quite impressive and motivating. The primary focus of the company remains the satisfactory level of the customers. As opined by Jawed Habib, We not only create great hairstyles but create great smiles for our clients. We leave no stone unturned to delight the customer and not only satisfy! We take customer criticism positively and as an opportunity to improve our skills. It can be analyzed that Jawed Habib follows a Paternalistic Leadership Style, where he provides valid concern to his employees and thereby seeks for loyalty and trust from his people (Greenberg 2010). Description of the Organizational Behavior or Situation The organizational issue, which is mainly subjected in the research paper, is the employment of Mr Roger Fernandez, who began his career as a hairdresser after finishing his course at cosmetology school. Roger has completed his degree of Master of Business Administration and worked as a Store Manager in Calvin Klein. However, his ultimate goal was to have his salon. However, due to financial issue and experience standpoint, he was unable to initiate his dream plan. Although he was accustomed to customer handling and other relevant works, there was very limited experience of Executive Decision Making entitled to his career. Thus, Mr Roger targeted in joining the organization of Jawed Habib in order to gather relevant information regarding executive decision making in hairdressing industry, which is very symmetrical to his dream plan. Perspective View of the Issue The main issue, which is analyzed from this entire scenario, was the factor of employee loyalty. It was observed that Mr Roger Fernandez was ultimately targeted in investigating the system and protocol followed in the organization and rather paid less attention to his daily goal. He neither was interested in the terms and condition of the company nor was subjected to any ethical considerations. As per the managerial reports, it was deduced that Mr Roger Fernandez performed an underrated performance within the organization, which was not at all expected for a professionally trained personnel. Criticism was high for him from the entire managerial department. The parameters of poor body language, improper approach to the seniors and poor handling of the team members were the most serious accusations against the entity. Analysis of the Factors Contributing to the Situation One of the most significant factors, which contributed to the poor performance of Mr Roger, was the working environment. It was analyzed that the managerial pressure of Jawed Habib is much higher than his previous company- Calvin Klein. Mr Roger claimed that the organization was subjected to low skill and competence level along with the involvement of bored/tired staff members. Monitoring such officers was considered a critical task for Mr. Roger. Moreover, the organization is subjected to numerous disturbances and interruptions from the management within an illogical infrastructure. Apart from all these, it is the dream factor of Mr Roger, which hinders his actual functioning for the organization. Conclusion Thus, it can be concluded that the General Manager of Jawed Habib faces serious consequences of poor organisational behavior due to the improper infrastructure of the organization. Although the leadership style followed in the organization is Paternalistic, it becomes intolerable for the management to receive disloyalty from the employees. Thus, the management needs to take effective strategies to minimise the effect of these consequences to a significant level. Reference Greenberg, J. (2010). Behavior in Organisations.Behavior in Organisations, (10th Edition).